Cancellation & Refund Policy
Last updated: October 13, 2026 • Effective for all subscription passes and payments
1 Overview & Digital Service Delivery
RD Agent Software (https://doprdsoftware.com) provides cloud-assisted software subscriptions, desktop RPA tools, and mobile collection management applications for authorized India Post MPKBY / SAS agents.
Upon successful payment through our secure payment gateway partners (including Razorpay, UPI, Credit/Debit Cards, and NetBanking), your subscription pass or wallet balance is activated immediately and electronically. No physical shipment is involved.
2 7-Day Money-Back Guarantee
We believe in complete customer satisfaction. If you purchase any annual or monthly subscription pass and find that the software does not suit your operational requirements, or if you face technical issues that our technical support team is unable to resolve, you are entitled to a 100% full refund within 7 calendar days from the date of purchase.
3 Cancellation Policy
- User-Initiated Cancellation: You may cancel your subscription renewal at any time. When cancelled, your agency will continue to enjoy full access to software features until the end of your current paid billing period.
- No Auto-Debiting without Consent: We do not secretly auto-debit bank accounts without your explicit approval. Renewals are prompted transparently inside your profile.
- Account Deletion: If you cancel and request data erasure, all stored records will be handled in strict accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act).
4 Refund Processing & Timelines
Once a refund request is approved:
*Refunds are credited back strictly to the original payment method (original UPI ID, bank account, or credit/debit card) as per standard RBI and banking norms.
5 How to Request a Refund or Cancellation
To request a refund or cancel your subscription, simply get in touch with our billing desk with your payment reference or registered email/mobile: